Hyderabad delivery in 24–48 hrs · TRY10 for 10% off · T&C apply

Masalaa.com

Offer Terms

Last updated: 24 July 2026

Plain-language offer, delivery, payment, and cancellation terms for Masalaa. This is a practical starting template for our current model, not legal advice.

First-order offer — code TRY10

  • TRY10 gives 10% off your order, up to a maximum discount of ₹50.
  • Valid on your first order only / for first-time Masalaa customers.
  • One use per customer, phone number, and household.
  • The discount applies to the eligible product subtotal and excludes the delivery fee and any taxes.
  • Cannot be combined with other coupons or offers unless we say so.
  • Masalaa may change or withdraw this offer at any time.

Referral program — “Share Masalaa. Get ₹20.”

  • The referrer must be an existing Masalaa customer.
  • The person referred must be a new customer who has not ordered before.
  • A referral is successful when the referred person places and pays for their first order and it is delivered.
  • Each successful referral gives the referrer one ₹20 coupon.
  • Referral coupons are single-use and non-transferable, and have no cash value.
  • A maximum of 5 referral coupons can be used on a single order, for a maximum ₹100 referral benefit per order.
  • Self-referrals, fake orders, or any misuse disqualify the reward, and Masalaa may cancel coupons issued through misuse.

General promotion terms

  • All prices are in Indian Rupees (₹).
  • Offers are time-limited, available while stocks last, and subject to change.
  • Masalaa reserves the right to modify or end any promotion, and to correct pricing or coupon errors.

Communication & consent (WhatsApp and email)

  • We use your WhatsApp number to confirm your order, share UPI payment details, and send delivery updates. These are transactional messages needed to fulfil your order.
  • We send promotional messages (offers, new products, recipes) only if you opt in, and we limit them to about once every 15 days.
  • You can opt out of promotional messages at any time by telling us or replying STOP; you will still receive essential messages about orders you place.
  • We may email you about your order and account. Marketing emails are sent only with your consent, and every marketing email includes an unsubscribe option.

Delivery

  • We currently deliver within Hyderabad, typically in 24–48 hours.
  • Any delivery fee is shown at checkout before you confirm.
  • Delivery times are estimates and can vary with demand, weather, or address access.

Payments

  • Payment is by UPI after WhatsApp confirmation. We confirm stock, address, and the amount on WhatsApp and share UPI details.
  • Your order is dispatched after we verify payment.
  • If a payment fails or cannot be verified, we will contact you to resolve it before dispatch.

Cancellations, returns & food safety

  • Because these are food products, we can accept cancellations only before dispatch.
  • If an item arrives damaged, wrong, or with a genuine quality issue, contact us within 24 hours with a photo and we will replace it or refund it.
  • For hygiene and safety reasons we cannot accept returns of opened food packs except in the case of a genuine quality issue.

Questions: Contact us.

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