Last updated: 12 August 2026
We pack every order with care. If something arrives wrong, damaged, or just isn’t right, tell us — we’ll make it right. This page explains, simply, how returns, replacements, and refunds work at Masalaa.
Applies to: orders placed on masalaa.com and delivered in India (currently our Hyderabad service area). Masalaa is a brand of VK Enterprises.
At a glance
- Return window: 7 days from delivery for items that arrive damaged, leaking, wrong, missing, or with a quality issue.
- Change of mind: because these are food products, we can’t accept returns simply for a change of mind or taste preference once an order is dispatched (hygiene and food safety).
- How to start: message us on WhatsApp, email, or our contact form — we’ll take it from there.
- Return method: by mail or a pickup we arrange, only after we’ve confirmed your case.
- Return shipping: free when the issue is our fault.
- Refunds: to your original payment method, usually within 7 business days of approval.
When we replace or refund
Please tell us within 7 days of delivery (a photo helps) if:
- the jar, bottle, or pack arrived damaged, leaking, or unsafe to use;
- you received the wrong product, or something was missing;
- there’s a clear quality problem with a sealed product (for example, spoilage on arrival or a seal broken in transit).
In these cases we’ll offer a replacement or a full refund of the affected item(s), including the shipping you paid for that item when the fault is ours. No restocking fee, ever.
When we can’t accept a return
Because we sell food, for everyone’s safety and hygiene we’re unable to accept returns or refunds for:
- a change of mind, taste preference, or ordering the wrong size after dispatch or delivery;
- opened, part-used, or resealed products (unless we’ve asked you to return them for a quality check we’ve started);
- products stored or handled incorrectly after delivery;
- requests made more than 7 days after delivery (unless the law requires otherwise).
If you’re unhappy for any other reason, please still message us. We listen, and we’ll always try to help with care — even when a formal return doesn’t apply.
How to request a return, replacement, or refund
- Contact us within 7 days of delivery with your order number, what went wrong, and clear photos if relevant.
- We’ll confirm whether a replacement, refund, or return shipment is needed.
- If a physical return is needed, we’ll send you the return address and simple packing instructions. Please don’t post anything back before we confirm.
- Once we’ve received and checked the return (where applicable), we’ll process your replacement or refund.
Return shipping and fees
- If it’s our error (damage, wrong item, or a quality issue on arrival): return shipping is free — we’ll arrange a pickup or a prepaid label where available.
- For other approved cases: we’ll tell you any return shipping cost before you send anything. Original delivery charges are refunded only when the fault is ours.
- No restocking fees.
Refunds
Approved refunds go back to your original payment method. Please allow up to 7 business days after approval for the credit to appear (your bank may take a little longer). We’ll message you as soon as the refund is on its way.
Cancellations
If your order hasn’t been packed and dispatched yet, message us and we’ll cancel it where we still can. After dispatch, this returns policy applies. See also our Cancellation Policy.
Return address
VK Enterprises (Masalaa returns)
H. No. 4-65, Surangal, Moinabad Municipality
Ranga Reddy District, Telangana 501504, India
Please ship returns here only after we’ve confirmed your case.
Contact
WhatsApp: message us · Email: [email protected] · Contact / support form.
Related: Shipping Policy · Cancellation Policy · Terms of Use · Privacy Policy.
Masalaa Pyar Ka! — made with love and care. This is a practical policy for our current model, not legal advice.